Privacy Policy
Last updated: 9 November 2026
Ordore is a restaurant POS and operations platform built and operated by Techloom Innovations Pvt Ltd ("Ordore", "we", "us", "our"). This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have when you use our products.
The browser-based Ordore dashboard and POS at ordore.com used by restaurant owners, managers and staff for billing, inventory, reports and settings.
The Android app used by captains and waiters to take table orders, send them to the kitchen and manage bills on the floor.
This policy also covers our marketing website (ordore.com) and demo requests. By using any of these, you agree to the practices described here.
1. Our role
Restaurants ("Merchants") use Ordore to run their business. For the data a Merchant enters or generates through Ordore — such as menus, orders, bills, staff and customer records — the Merchant decides why and how it is used and Ordore acts as a data processor (service provider) on their behalf. For account, billing and website data relating to the Merchant itself, Ordore is the data controller.
2. Information we collect
Account and staff information
- Name, phone number, email address and role (owner, manager, cashier, captain, kitchen).
- Login credentials (passwords are stored in hashed form) and PIN codes used for staff sign-in.
- Restaurant details such as business name, address, GSTIN, FSSAI number and outlet configuration.
Operational data
- Orders, items, table assignments, KOTs, bills, taxes, discounts, payment mode and settlement records.
- Menu, pricing, inventory, purchase and supplier information.
- Reports and analytics generated from the above.
Customer information entered by Merchants
- Where a Merchant chooses to record it: customer name, phone number, delivery address and order history.
- We do not store full card numbers, CVV or UPI PINs. Card and UPI payments are processed by third-party payment providers.
Device and usage information
- Device model, operating system version, app version, language, IP address and unique app/installation identifiers.
- Staff chat messages sent through the Captain app, stored so they can be delivered to colleagues.
- Log data such as sign-in times, feature usage, crash reports and error diagnostics.
- Browser type and cookies/local storage for the Web app and website (see section 5).
Website and demo requests
- Name, phone number, restaurant name and any message you submit when you book a demo or contact us, including messages sent over WhatsApp or phone.
3. How we use information
- To provide, operate and maintain Ordore Web and Ordore Captain, including syncing orders between captains, the kitchen and the billing counter.
- To authenticate users and enforce role-based access.
- To generate bills, reports and statutory records such as GST invoices.
- To provide customer support, onboarding and training.
- To monitor performance, diagnose crashes, prevent fraud and abuse, and improve the product.
- To send service messages (security alerts, billing, updates). We send marketing messages only where permitted and you can opt out at any time.
- To comply with legal obligations.
We do not sell personal information, and we do not use Merchant or customer data for third-party advertising.
4. Ordore Captain (Android app)
Ordore Captain is intended for restaurant staff authorised by a Merchant. In addition to section 2, please note:
| Permission / access | Why it is used |
|---|---|
| Internet / network state | To sync orders, menu and table status with your restaurant's Ordore account in real time and detect when the device is offline. |
| Notifications | To show alerts for staff chat messages and KOT alerts. |
| Foreground service / start on boot | To deliver notifications while the app is closed, the app runs a foreground service with a visible notification. It starts again after a device restart. |
What the app handles
- Account information: your username or email and password, and the role and restaurant your account belongs to. Accounts are created by the restaurant's administrator.
- Restaurant operations data: orders, KOTs, table status, menu items, bills and payment records. This data belongs to the restaurant and is stored on its Ordore account.
- Chat messages: messages you send and receive in the staff chat are stored on our servers so they can be delivered to your colleagues.
- Device and technical information: the app uses your network state to stay connected and reconnect after Wi-Fi drops. It stores sign-in tokens and cached data on your device so it works smoothly.
What it does not do
- The app does not collect your location, contacts, photos, microphone or camera data, and it shows no advertising.
- Data is sent between the app and our servers using encryption (HTTPS).
- Your restaurant (the Merchant) can see the orders and activity you record in the app, such as which captain took which order.
- You can turn notifications off in your device settings. Uninstalling the app removes the data stored on your device.
- To request access, correction or deletion of your data, contact us using the details in section 12. Because accounts belong to restaurants, we may need to verify the request with your restaurant's administrator.
- The app is meant for restaurant staff aged 18 and over.
5. Ordore Web app
Ordore Web is the browser-based dashboard and POS used by Merchants and their authorised staff after signing in. It is not available to the general public.
Accounts and access
- Accounts are created and managed by the Merchant's owner or administrator. We process the username or email, phone number, password (stored in hashed form), role and outlet assigned to each user.
- Owners and managers can create, edit, suspend and remove staff accounts, and control what each role (for example cashier, manager, kitchen) can view or change.
- Sessions are protected by sign-in tokens and expire after a period of inactivity. Sign out when using a shared or public computer.
Data processed in the Web app
- Billing and POS: orders, KOTs, bills, taxes, discounts, payment mode, refunds and daily settlement records.
- Menu and inventory: items, prices, recipes, stock levels, purchases and supplier details.
- Customers (optional): name, phone number, address and order history, only where the Merchant chooses to record them for billing, delivery or loyalty.
- Staff and activity: staff profiles, roles, attendance or shift information where enabled, and an activity log of who did what and when, used for accountability and fraud prevention.
- Settings: outlet details, tax and GST configuration, printer and device settings, and integrations.
- Reports and analytics: sales, item, staff and inventory reports generated from the above. These belong to the Merchant.
Cookies, local storage and analytics
| Type | Purpose |
|---|---|
| Essential cookies and local storage | Keep you signed in, protect your session against misuse, and remember settings such as selected outlet and display preferences. The Web app cannot work without these. |
| Analytics | Privacy-conscious analytics that help us understand which features are used, measure performance and find errors. We do not use this data for advertising and do not sell it. |
You can block or delete cookies and site data in your browser settings, but some features, including staying signed in, may stop working.
Device and log information
- We collect your IP address, browser type and version, operating system, pages and features used, timestamps and error logs to secure the service, investigate issues and improve reliability.
- Printing to receipt or KOT printers and cash drawers uses your browser or a local connection on your network. Ordore does not receive anything from your printer beyond what the Web app sends to it.
Third-party services and integrations
- Payment gateways, online ordering and delivery platforms, accounting tools or messaging services work only if the Merchant enables them. Data is shared with them as needed for that integration, and their own privacy policies apply to what they receive.
- Merchants can disconnect an integration at any time from settings.
Exports and downloads
- Reports, invoices and data exports you download are stored on your device and are your responsibility once saved. They may contain customer and sales data, so store and share them securely and delete them when no longer needed.
- Merchants can request a copy of their data in a common format by contacting us.
Merchant responsibilities
- Merchants are responsible for having a lawful basis, and any needed consent, for the customer and staff data they enter, and for giving their own staff and customers any required privacy notice.
- Merchants should remove accounts of staff who leave and keep user permissions up to date.
6. How we share information
We share information only as described below:
- Within the Merchant's account: authorised users of the same restaurant see its data according to their role.
- Service providers: trusted vendors that help us operate Ordore, such as cloud hosting, database and storage, SMS/WhatsApp/email delivery, payment processing, crash reporting and analytics. They may use data only to perform services for us and under confidentiality obligations.
- Integrations you enable: for example online ordering or delivery platforms and payment gateways, at the Merchant's direction.
- Legal and safety: where required by law, court order or government authority, or to protect the rights, safety and security of Ordore, our users or the public.
- Business transfers: in connection with a merger, acquisition or sale of assets, with notice where required.
7. Data retention
We retain data for as long as a Merchant's account is active and as needed to provide the service. Billing and tax records may be retained for the period required by applicable Indian law. When an account is closed, we delete or anonymise its data within a reasonable period, except where we must keep it for legal, accounting or dispute-resolution reasons. Backups are overwritten on a rolling schedule.
8. Security
We use industry-standard safeguards including encryption in transit, access controls, role-based permissions and monitoring. No system is completely secure, so please keep your passwords and PINs confidential, sign out of shared devices and tell us immediately if you suspect unauthorised access.
9. Your rights and choices
Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may request to access, correct, update or delete your personal data, withdraw consent, or raise a grievance. Staff and customers whose data is held by a Merchant should first contact that Merchant; we will assist the Merchant in responding.
- Delete your account or data: contact us using the details below from the phone number or email registered with the account. We may need to verify your identity.
- Notifications: manage app notifications in your Android system settings.
- Marketing: reply STOP or tell us to opt out.
10. Children
Ordore is a business product and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. We will post the updated version at this page with a new "Last updated" date and, for material changes, notify Merchants through the product or by other reasonable means.
12. Contact us
For privacy questions, requests or grievances, reach the Ordore team at Techloom Innovations Pvt Ltd:
- Phone: +91-88916 32568
- WhatsApp: +91-88916 32568
- Website: ordore.com